RETURNS & REFUNDS POLICY
Last Updated: July 2026
At Urban Quirk, customer satisfaction is important to us. If you receive a damaged, defective, incorrect, or incomplete product, we're here to help. Please read our Return & Refund Policy carefully before placing an order.
RETURN ELIGIBILITY
You may request a return within 7 days of receiving your order if:
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You received a damaged product.
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You received a defective product.
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You received the wrong item.
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You received an incomplete order.
To be eligible for a return:
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The item must be unused, unwashed, and unworn.
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All original tags and packaging must be intact.
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Proof of purchase (Order ID) is required.
NON RETURNABLE ITEMS
Returns or exchanges will not be accepted for:
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Products purchased during clearance or final sale.
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Gift cards or promotional items.
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Products damaged due to misuse, improper care, or normal wear and tear.
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Products returned without original tags or packaging.
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Products requested for return after the 7-day return window.
Please refer to the size chart carefully before placing your order. Returns or exchanges solely due to incorrect size selection or change of preference may not be accepted.
HOW TO REQUEST A RETURN
To initiate a return:
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Contact our support team within 7 days of delivery.
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Share:
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Order Number
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Clear photographs of the product
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Photos of the shipping package (if damaged)
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A brief description of the issue
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Once approved, we will provide return instructions.
Please do not return any product without prior approval.
RETURN INSPECTION
After we receive the returned product, it will be inspected.
If the return meets our eligibility criteria, we will process your replacement or refund.
Urban Quirk reserves the right to reject returns that do not meet the conditions mentioned in this policy.
REFUNDS
Once your return is approved:
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Refunds will be processed to the original payment method.
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Refunds are generally completed within 5–7 business days after approval, depending on your payment provider.
Shipping charges (if any) are generally non-refundable unless the return is due to an error on our part.
EXCHANGES
Eligible products may be exchanged for:
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The same product (subject to stock availability).
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Another size or colour (where available).
If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.
DAMAGED OR INCORRECT ORDERS
If you receive:
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A damaged product
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A defective product
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An incorrect item
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A missing item
Please contact us within 24 hours of delivery with clear photographs. We will investigate the issue and arrange an appropriate resolution.
ORDER CANCELLATION
Orders may be cancelled before dispatch.
Once an order has been shipped, cancellation requests cannot be accepted.
If you need assistance with an order, please contact us as soon as possible.
REFUND PROCESSING TIME
After approval:
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Refund Initiated: Within 2 business days
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Credit to Original Payment Method: 5–7 business days (depending on your bank or payment provider)
CASH ON DELIVERY (COD) ORDERS
For eligible COD orders:
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Refunds, where applicable, will be processed through bank transfer or another mutually agreed method after verification.
CONTACT US
For return, exchange, or refund assistance, please contact us:
Urban Quirk
Email: support@urbanquirk.com
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