We want you to be fully satisfied with your purchase. If you receive an incorrect, damaged, or defective product, you can request a return or replacement within 7 days of delivery.
📌 Eligibility for Returns
To qualify for a return:
- The product must be unused and unwashed
- It must be in original condition, with tags and packaging intact
- Proof of purchase (Order ID or invoice) is required
📍 Return Process
- Contact our support team at support@urbanquirk.com or WhatsApp +91 8800000974 within 7 days of receiving your order.
- Our team will assess your request and provide return instructions or arrange return pickup where available.
- Once the returned product is received and inspected, we will update you regarding approval.
💳 Refund Process
- Approved refunds will be processed within 5–7 business days, to the original payment method used during checkout.
- If a replacement is requested, it will be shipped after inspection of the returned product.
Refund timelines may vary slightly based on payment provider processing time.
❌ Cancellation Policy
- Orders may be cancelled within 2 hours of placement, provided they have not been processed or dispatched.
- Once processed, cancellation is no longer possible.
🆘 Need Help?
Urban Quirk
Sector 102, Gurugram, Haryana, India
📧 support@urbanquirk.com
📞 +91 8800000974
🕙 Monday – Saturday | 10:00 AM – 6:00 PM (IST)
🌐 www.urbanquirk.com
